Shipping & Returns

NEW!

FREE SHIPPING ORDERS OVER $50*

At Pet Wares Plus we have the most advanced shipping postage calculator interface available. The shipping total for your order is calculated in real-time based on actual cost of postage, including all volume discounts we may receive from postage contractors.

By filling in the the "Estimate Shipping" section at the cart screen, you can see the postage options for the items in your cart. You need only enter your state, postcode & suburb, that's all!

You can choose to have your order delivered or pick up your order from our Moorabbin Melbourne store. Post contractor average delivery times are displayed with postage rates.

Note: Orders over $160 must be signed for.

To ensure that we provide a fair and accurate delivery system, if you suspect your shipping total is incorrect, we'd like to hear about it. So please contact us so that we can investigate.

*excludes some heavy or bulky items.

Receiving Your Order

Once you complete your order, you will receive an automated order confirmation email containing the details of your purchase.

Orders in stock will usually ship the same day (Mon-Fri) if placed by 2pm. Other orders usually ship within 2 business days. If, for some reason, we are unable to dispatch your order on time, we will contact you to advise.

Once your order is processed we will send you another email confirming your order has been processed. Delivery days quoted at checkout apply from this time. If you choose Australia Post eParcel, you will receive email tracking information and updates on the delivery of your order. 

Shipping Options

At checkout, you will be given a choice of Australia Post eParcel & Courier shipping services. We strongly recommend that you choose a method that provides a delivery signature to ensure that your package arrives as expected.

IMPORTANT

THE DELIVERY DAYS QUOTED AT CHECKOUT ARE A GUIDE PROVIDED BY THE DELIVERY PROVIDER. THEY ARE NOT A GUARANTEE OF DELIVERY.

Courier Delivery

Courier orders over $160 need to be signed for. Please select a shipping address where someone will be able to sign for the package - either someone at home during the day or your work address. Orders under $160 may be left if an authority to leave is requested by you at checkout.

Courier Delivery Times

Courier deliveries are via road courier. These courier services are offered by us to provide competitive shipping rates to you for larger items. Delivery times are the number of BUSINESS days quoted by the courier company and apply once your order has been dispatched and an email confirmation is sent to you. Note: They are not a guarantee of delivery but a guide to when you can expect your order to arrive.

All orders are dispatched from MELBOURNE.

Courier deliveries cannot be sent to PO boxes or private bags. 

If for some reason, someone is not able to sign for a package, a card may be left behind to contact the courier for an appropriate time to deliver the package.

International Orders

All product prices shown in Australian dollars include a 10% Australian Goods & Services Tax (GST). Prices in other currencies are shown excluding GST.

Note: Pet Wares Plus currently do not ship orders to destinations outside Australia.

Our Return Policy

Our shopping area has been carefully designed to provide you with as much information as possible on all our products to help you make the right selection. Please use this information and select carefully! If you need more information, you can contact us via email.

Pet Wares Plus will provide a return and exchange if the products received are faulty or significantly different to those shown or described. If this is the case, Pet Wares Plus will pay for all costs in providing the exchange.

If for any other reason, you would like to exchange an item, the product/s must be returned in original condition with packaging and we must be notified within 3 days. The only cost to you is the postage to send the item back to us, any additional charge for the exchanged item, if applicable, and the cost of postage of the exchanged item back to you. If you wish to return an item, contact us with more information. We offer a store credit for returns and a 20% restocking fee.

To return an item, login to your account, view your previous orders and select the item you wish to return.